Refunds & Exchanges

Thank you for shopping at Zizi’s Fashions!

Kindly take note of our return/exchange policy:

Zizi’s Fashion Consultants do not offer cash refunds.

1 week (7 days) return/ exchange policy from date of purchase

We are happy to exchange or offer a credit note on any item in its original condition (price tag still on), within 7 days of purchase

Unfortunately, NO returns or exchanges on knitwear or sale items

Please inspect your order upon delivery and contact us immediately if the item is defective or damaged so that we can evaluate the issue and correct it.

How to exchange your purchase:

Email us at zizi.s@iafrica.com naming the product and explain why you would like to exchange your order.
We will arrange collection with our courier at the customers expense so please confirm collection date, time and address.

We appreciate your loyalty and understanding